Terms & Conditions

In using this website you are deemed to have read and agreed to the following terms and conditions:

The following terminology applies to these Terms and Conditions and any or all Agreements:

“Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company‟s terms and conditions. “The Company”, “Ourselves”, “Keylocks4u”, “We” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client‟s needs in respect of provision of the Company‟s stated services/products, in accordance with and subject to, prevailing English Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Privacy Statement

We are committed to protecting your privacy. Authorised employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. Parliament has created specific offences for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible.


We are registered under the Data Protection Act 1998 and as such, any information concerning the Client and their respective Client Records may be passed to third parties. However, Client records are regarded as confidential and therefore will not be divulged to any third party, other than our manufacturer/supplier(s) and if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Clients with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties. We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.

Disclaimer Exclusions and Limitations

The information on this web site is provided on an “as is” basis. To the fullest extent permitted by law, this Company:
– excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company‟s literature; and
– excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages. This Company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.


Cash or Personal Cheque with Bankers Card, all major Credit/Debit Cards, Bankers Draft or BACS Transfer are all acceptable methods of payment. Our Terms are payment in full within 21 days. All goods remain the property of the Company until paid for in full. Monies that remains outstanding by the due date will incur late payment interest at the rate of 2% above the prevailing Bank of England’s base rate on the outstanding balance until such time as the balance is paid in full and final settlement. We reserve the right to seek recovery of any monies remaining unpaid sixty days from the date of invoice via collection Agencies and/or through the Small Claims Court in the event that the outstanding balance does not exceed £3000. In such circumstances, you shall be liable for any and all additional administrative and/or court costs. Returned cheques will incur a £25 charge to cover banking fees and administrative costs. In an instance of a second Returned cheque, we reserve the right to terminate the arrangement and, if agreed to, we shall insist on future cash transactions only. Consequently, all bookings and/or transactions and agreements entered into will cease with immediate effect until such time as any and all outstanding monies are recovered in full.

Cancellation Policy

Minimum 24 hours notice of cancellation required. Notification for instance, in person, via email, mobile phone, text message and/or fax, or any other means will be accepted. Cancellation notice of less than 24 hours will incur a £30 charge to cover any subsequent administrative expenses.

Termination of Agreements and Refunds Policy

Both the Client and ourselves have the right to terminate any Services Agreement for any reason, including the ending of services that are already underway. No refunds shall be offered, where a Service is deemed to have begun and is, for all intents and purposes, underway. Any monies that have been paid to us which constitute payment in respect of the provision of unused Services, shall be refunded.


Unless otherwise stated, the services featured on this website are only available within the United Kingdom, or in relation to postings from the United Kingdom. All advertising is intended solely for the United Kingdom market. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company. The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.

Log Files

We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.

Links to this website

You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

Links from this website

We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.


We have several different e-mail addresses for different queries. These, & other contact information, can be found on our Contact Us link on our website or via Company literature or via the Company’s stated telephone numbers. This company is registered in England and Wales, Number 6455408.

Force Majeure

Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.


Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.


The laws of England and Wales govern these terms and conditions. By accessing this website and using our services/buying our products you consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.

Notification of Changes

The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there
are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis.

The Service

Keylocks4u shall at all times provide competent personnel in carrying out the service. Keylocks4u shall provide the service between the hours of 8.30am and 5.30pm Monday to Friday inclusive of statutory holidays at the current standard rates of Keylocks4u. Keylocks4u shall provide the service out of normal hours at the current overtime rates of Keylocks4u. The service shall be offered on the basis that it will be provided as quickly as is reasonably possible within the continues of current workload availability of personnel. Availability of parts and other conditions on which Keylocks4u is dependent but outside their direct control and which from time to time do arise consequently, no liability or responsibility shall be accepted caused by conditions, events, acts, omissions or states or affairs beyond Keylocks4u direct control.

Much of our work is dirty by its very nature and unavoidable marking does occur from time to time. Keylocks4u employs thoughtful and careful personnel and dirty, wet damage shall be kept to a minimum.
Whilst every care will be taken by Keylocks4u it accepts no responsibility for any damage to plaster work, decorations, flooring etc.
The customer shall prepare the work areas and walkways and buy protection or remove carpets, furniture and valuables and should the areas and walkways not be protected or removed the customer shall accept all risks of stains, breakage and damage.
Keylocks4u shall not be liable for any damage caused through the customer not taking adequate precautions by removing or protecting carpets or furniture in the work areas and walkways that are unprotected.
Keylocks4u shall remove furniture, carpeting and valuable objects if so specifically requested by the customer but shall not be responsible to damage caused by carrying out such work nor be responsible for their reinstatement or the cost thereof.
Keylocks4u shall not undertake any work for any customer proposing to hold Keylocks4u responsible for any damage caused. Keylocks4u obligations concerning the work done shall constitute the full extent of its liability in respect of any loss or damage suffered by the customer whether by negligence of Keylocks4u or arising from any cause whatsoever and Keylocks4u shall not be liable to any losses consequential or otherwise.
Whilst every effort is made to provide a prompt and reliable service, Keylocks4u is dependent on many factors which are out of its direct control and which from time to time do arise such as transport availability, fuel restrictions, weather and traffic conditions, availability of personnel, availability of parts etc. Keylocks4u shall have no liability whatsoever for any delay of the performance of its obligations (if any) due to any conditions events, omissions or states of affair beyond its direct control.

From time to time, Keylocks4u may use carefully selected third party tradesmen and companies.


Charging Basis. The charge made shall be based on either
a) Time and materials basis calculated on current rates and prices of Keylocks4u
b) Fixed priced quotation. All charges shall be based on time and materials unless a lined price has been agreed in writing before the work commences.
Minimum Labour Charge. Keylocks4u shall charge a minimum labour charge during normal working hours of one hour. The minimum account labour charge shall be one hour. Chargeable time shall include time used collecting parts from suppliers whether collected en route to the customers premises or collected during the work.
Material and Parts Charges. Parts and fittings stocked on Keylocks4u vans shall be charged at the current selling list prices at Keylocks4u and shall not be subject to any discount accept by way of confirmation by written agreement.
Fixed Price Quotations. Quotations shall be supplied in writing or a lined price shall be agreed on site and written in advance on the report sheet and signed by the customer.
Surcharge. A surcharge will be added on the total amount paid by credit card, the percentage will vary according to the credit card companies.
Traveling Time. Keylocks4u shall not charge any travelling time during normal hours (accept when this invoices collection of materials from suppliers) but shall reserve the right to charge travelling time when:
a. the work shall be carried out not within the normal work area;
b. when adverse weather, traffic or access conditions shall cause additional travelling time to that which is reasonable during normal conditions; or
c. the time, distance and expense of travelling to any job shall be uneconomic in relation to the job being carried out.
Hire Charges. Keylocks4u shall not charge for the usage of normal trade tools or pass on any charges incurred through hire of special equipment and specialist tools.
Value Added Tax. All quotations, estimates, guides, rates, prices etc given by Keylocks4u verbally or in writing shall be subject to value added tax at the rates currently in force.
Parking/Congestion. All parking/congestion costs will be charged at cost to the customer.
Payment Authorization. No work shall be undertaken until the customer (or customer’s authorised agent) has signed the authorisation and undertaken to make payment on completion of the work or if an account customer has undertaken to make payment on completion within the agreed terms.
Waiting time and Payment. Payment shall be due in full, immediately upon completion of the work and the customer shall ensure that payment is made available without unnecessary delay otherwise Keylocks4u shall be entitled to charge for waiting time.
Payment Collection. Where by whatever reason the customer is unable or unwilling to make payment on completion of the work Keylocks4u shall be entitled to charge for additional time expended on the collection thereof.
Advanced Payment. Keylocks4u shall reserve the right for whatever reason to require advance payments, stage payments or deposits before or during the work.
Cheques. Keylocks4u reserves the right for whatever reasons to refuse cheques therefore require the customer to make payment by cash or credit card.
Dishonored Cheques. Should payment be offered by the customer by cheque, which subsequently on presentation for payment is dishonoured for whatever reason a charge of £25.00 shall be made to the customer for each and every presentation to offset the administrative charges suffered by Keylocks4u. In addition to interest charges at 5% above bank base rate per month with any part of a month being calculated as a whole month for the purpose of calculating interest.

Account Facilities

By prior arrangement only Keylocks4u shall allow account facilities. Only signed official orders shall be accepted in lieu of payment. And it shall be a specific condition of Keylocks4u granting account facilities that Keylocks4u’s company’s terms and conditions shall take precedent over all others.

Account Terms

Payment is due within 21 days unless otherwise stated.

Overdue Accounts or late payments

Overdue accounts and late payers shall be liable to late payment charges at 4% over bank base rate per month or part month and an administration charge of £10.00 a week or part week until the date of payment.

Legal Collection Expenses

If after 30 days from date of invoice, Keylocks4u have not secured payment of any debt owed to it Keylocks4u shall be entitled to employ the services of solicitors and or collection agencies and shall be entitled to charge the customer for all and every reasonable expenses incurred in containing settlement of the debt.

Payment & Delivery

Online Orders: Orders may be placed through our website and paid using a credit/debit card using our secure payment portals or Paypal. VAT & postage and packaging charges will be automatically calculated through the order process and is viewable before completing your order and payment.

Telephone Orders

Orders may also be placed by telephone and paid using a credit or debit card. Upon checkout you will need to click the ‘Telephone Order’ payment option, where you will be directed to your order details. Once funds have cleared into our bank account goods will be dispatched with your invoice shown as paid.


We will endeavor to dispatch all orders within 3 to 5 working days. Most orders will require a signature upon delivery.
Standard UK delivery cost is £4.95. Some items will incur an additional delivery charge due to weight and cost.
£00.01 – £35.00 – Royal Mail ‘Signed For’ First Class Delivery, or Standard First Class.
£35.00 – Up-wards – Royal Mail ‘Signed For’ or ‘Special Next Day’ First Class Delivery. All orders sent this way will require a signature upon delivery.
Where an order is returned due to a signature not being obtained, either upon delivery or collection, an additional delivery charge will be made for re-delivery. If re-delivery is not required the initial delivery cost will be deducted for any full or part refund issued.
We reserve the right to use other delivery services subject to size, weight & location.
Delivery Areas: UK mainland only. If you are outside of the UK mainland please telephone for P&P costs.
VAT will be applied at 17.5% on all orders.


Returned goods must be posted using a recorded and tracked delivery service at your own expense.
Where goods are returned as a result of fault on our part, we will reimburse any postal costs incurred and a replacement will be sent upon inspection of the faulty goods.


Any licence, permit or other authority necessary lot the execution of the work shall be obtained by the customer.


All guaranteed work should carry as unconditional 60-day warranty during which time any defect arising directly through faulty manufacture of parts or workmanship shall be rectified free of charge.
Keylocks4u shall only accept to carry out the customers work and instructions on the basis that the warranty shall be within 60 days only and no work shall be under taken what so ever for any customer proposing to hold Keylocks4u responsible for any defects or damage arising or notified after 60 days.
Where the work specifically benefits items under Keylocks4u’s 60 day warranty, and during that time becomes defective or fails, Keylocks4u shall, subject to its terms and conditions, provide support service between the hours 9.00am and 5.30pm Monday to Friday excluding statuary holidays, within 36 hours of notification and will make no charge for labour rectifying the failure or defect nor charge for replacing any faulty parts supplied by Keylocks4u, providing that the failure or defects is directly or solely through parts supplied and charged for by Keylocks4u within its previous 60 days. On inspectional all parts supplied by Keylocks4u within the previous 60 days are confirmed to be faultless and are being prevented from working satisfactorily due to other reasons Keylocks4u will charge for any new or extra work which is not direct duplication of work already done and charged for within the previous 60 days, or where the necessity to carry out work previously that was not apparent at the time neither carried out nor charged for, or where the customer has been previously advised the situation may occur any support service requested by the customer outside the scope above will be provided if at all possible but will be liable to additional charge.

Parts and manufacturers guarantees

Parts supplied to Keylocks4u by main suppliers and manufacturers, and then on to the customer shall be sold by Keylocks4u to the customer on the condition that (a) parts supplied shall benefit from the manufacturers/ supplier warrantee (if any) and that any proven detective part shall be exchanged item for item or its invoice value refunded. (b) no responsibility or liability shall be accepted for any consequence labour costs, losses or damages claimed by the customer.(c) no liability shall be accepted to any amount exceeding the income value of the part(s). Keylocks4u shall itself bear the labour costs during its own warranty period of 60 days and will additionally supply replacement parts free of the duration of our manufacturers guarantee (if any). Keylocks4u will apply its normal labour charges after 60 days. All guarantees shall be immediately invalidated it there is found to be any evidence of misuse or tempering. Attempted repair or removal by any person other than Keylocks4u service staff or their company’s authorised agents will invalidate the warranty.
Keylocks4u does not accept responsibility for the responsibility for the failure of any fire protection equipment in the event of a fire.

Removal of Parts

Removal / retention of parts / rubbish / scarp parts and rubbish will normally be removed from the customer’s premises free of charge on completion of work, unless bulky or heavy and likely to cause disposal costs when the customer will be advised of any extra cost. Parts maybe retained by the customer unless a warranty claim is involved or unless they have to be returned to the main supplier/manufacturers on an exchange basis. If the customer wishes to retain parts it is the customer’s responsibility to ensure the parts are retained. Once removed from site disposal is likely to be immediate and Keylocks4u will be unable to recover such items once removed from the customer’s premises.

Making a Complaint

Before contacting Keylocks4u to complain realistically appraise whether your complaint is directly due to our part of the work undertaken by Keylocks4u. Read carefully the invoice job sheet and look at exactly what was undertaken. Please note if you make a complaint and the work is not part thereof the original works you will be charged accordingly. If the fault is genuine, repairs will be undertaken as swiftly as possible at no cost to you. If you believe our work is faulty telephone us immediately, state the invoice number and date with reason for your complaint. If however you are not sure wether the fault is connected with our work, please telephone and discuss the problem with us even if the work is unconnected we can deal with this as swiftly as is possible.

If the work was carried out by a Keylocks4u third party tradesmen or company any complaints must be taken up directly with that tradesman or company.

When our tradesman returns

You will be required to sign his job sheet to agree to pay for his call and/or work should the fault be found not to be connected with the original work. Explain what has happened and why you believe it is connected with our work. Our tradesman will check his work and if our work is found to be faulty, will rectify his work under the terms of our guarantee. Our engineer finds all parts supplied by Keylocks4u are faultless and/or are being prevented from working through secondary causes, he will advise you of this fault and will (a) continue with the work towards rectifying the defect on our normal labour charges and parts or (b) stop at that point and charge for the time spent checking his work.

Special Offers

Pensioner Discount. Pensioner discount of 50% off the standard labour change (excluding VAT) is only available upon receipt of the promotional code. The promotional code can be obtained by completing the details on the website and submitting the form to Keylocks4u. The code must then be used at the time of booking. The code is valid for 60 days from the date of receipt. The pensioner discount is only available to those over the age of 65 and for work carried out at their home. Proof of age may be required.

Home Move.

The home move discount of 25% off the standard labour change (excluding VAT) is only available upon receipt of the promotional code. The promotional code can be obtained by completing the details on the website and submitting the form to Keylocks4u. The code must then be used at the time of booking. The code is valid for 60 days from the date of receipt. The promotional code can only be used for locks that are changed due to moving into a new home. Proof of moving into a new home may be required.

Introduce a Friend.

Introduce a friend to Keylocks4u to receive a £5 high street voucher or a £10 voucher for you to spend at Keylocks4u for one of our locksmith services. The voucher can only be claimed when a job has been completed at the property of the recommended friend. The person claiming the voucher must then complete the details on the website and submit the form to Keylocks4u in order to receive the requested voucher.

These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance,

Copyright © 2021 Keylocks4u

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